Return Window
Return requests must be initiated within 7 days from delivery unless local laws require a longer period.
Refund & Return Policy
Returns made simple
Our return and refund process is designed to be clear, fair, and customer-friendly.
Eligibility
Items must be unused, in original condition, and returned with tags, packaging, and proof of purchase. Products showing wear, damage, or misuse may not be eligible.
Refund Process
Once the returned product passes quality review, eligible refunds are processed to the original payment method within 5-10 business days.
Shipping fees, duties, and taxes may be non-refundable unless the return is due to a defective or incorrect item.
How to Start a Return
Contact support@vixoraa.com with your order number and reason for return.